International Order/Delivery Service

Areas in Service

.Asia Countries:China、Hong Kong、Macao、Singapore、Malaysia
.For other countries, please contact us for availability.
 

Delivery days & Fees

✦ We send via SF Express for all oversea orders. Track your package.

✦ Delivery days could be destination sensitive. For Asian countries, 7 to 11 days estimated.
For Oceania, America, and European countries, estimated to be 10 to 14 days.

✦ Delivery fees will be a payable collected from you at destination.

 

How to Pay to Prolla

✦ Credit card payment is acceptable on our website, you can pay by VISA, MasterCard or JCB).

✦ For payment security, verification code will be requested when proceeding.
 

Delivery notes & Tracking

✦ Please provide recipients’ information as clear as possible, including

   FULL NAME, 

  ADDRESS (with post code),  

  PHONE NUMBER(including Country code).

✦ Incomplete information could cause delivery failure or issue on claiming.

✦ When your order had been sent, prolla will send a “Package Delivery Notice” to your email simultaneously.
Tracking code will be inside the Notice.

✦ You may track your order/package at SF Express (Click to visit)

Return & Refund

✦ Return and Refund will only be available when the product is defective.
✦ No package can be withdraw after being sent.

✦ Please double-check your order before payment.
 

Warm reminders:
ⓘ Please send your inquiry to info@prolla.tw if your destination is not  being listed.

ⓘImport duty should be paid by recipients.