International Order/Delivery Service
【Areas in Service】
．Asia Countries：China、Hong Kong、Macao、Singapore、Malaysia
．For other countries, please contact us for availability.
【Delivery days & Fees】
✦ We send via SF Express for all oversea orders. Track your package.
✦ Delivery days could be destination sensitive. For Asian countries, 7 to 11 days estimated.
For Oceania, America, and European countries, estimated to be 10 to 14 days.
✦ Delivery fees will be a payable collected from you at destination.
【How to Pay to Prolla】
✦ Credit card payment is acceptable on our website, you can pay by VISA, MasterCard or JCB).
✦ For payment security, verification code will be requested when proceeding.
【Delivery notes & Tracking】
✦ Please provide recipients’ information as clear as possible, including
ADDRESS (with post code),
PHONE NUMBER(including Country code).
✦ Incomplete information could cause delivery failure or issue on claiming.
✦ When your order had been sent, prolla will send a “Package Delivery Notice” to your email simultaneously.
Tracking code will be inside the Notice.
✦ You may track your order/package at SF Express (Click to visit)
【Return & Refund】
✦ Return and Refund will only be available when the product is defective.
✦ No package can be withdraw after being sent.
✦ Please double-check your order before payment.
ⓘ Please send your inquiry to firstname.lastname@example.org if your destination is not being listed.
ⓘImport duty should be paid by recipients.